This Cancellation Policy outlines the terms and conditions related to the cancellation of hotel bookings and related accommodation services made through GetHotelzy.com. We strongly encourage all guests to review this policy carefully before confirming their reservations.

GetHotelzy.com operates as an online hotel booking platform that connects travelers with third-party hotels, resorts, and accommodation providers worldwide. All cancellations are governed by the individual cancellation policies of the respective hotels or property partners.

Cancellation fees, refund eligibility, and penalties may vary depending on factors such as room type, rate plan, promotional offers, hotel policies, and the timing of the cancellation request. Some reservations may be non-refundable or eligible only for partial refunds or future stay credits.

By completing a booking through GetHotelzy.com, you acknowledge and agree to comply with the cancellation terms set by the selected hotel or accommodation provider. GetHotelzy.com does not control or override individual hotel cancellation decisions.

Cancellation Requests

All cancellation requests must be submitted through our customer support team or via the booking management options provided at the time of reservation. Once received, your request will be forwarded to the relevant hotel for processing in accordance with their stated cancellation policy.

Cancellation Charges

Cancellation charges, if applicable, are determined by the hotel or accommodation provider. Fees may increase as the check-in date approaches. Service fees charged by third-party payment processors or booking partners may be non-refundable.

No-Show Policy

Failure to check in on the scheduled arrival date without prior cancellation may be treated as a no-show. In such cases, refunds or credits may not be issued, and the full booking amount may be charged according to the hotel’s policy.

Changes and Modifications

Requests to change travel dates, guest details, or room types may be treated as a cancellation and rebooking by the hotel. Additional charges, rate differences, or penalties may apply based on availability and hotel policies.

Support and Assistance

If you require assistance with a cancellation or have questions regarding applicable charges or refunds, our customer support team is available to assist you and provide guidance based on the hotel’s published terms and conditions.