At GetHotelzy.com, customer satisfaction is important to us. This Refund Policy explains the terms and conditions related to refunds for hotel bookings and accommodation services made through our platform. We encourage all guests to review this policy carefully before confirming a reservation.

GetHotelzy.com operates as an online hotel booking platform that connects travelers with third-party hotels, resorts, and accommodation providers. Refund eligibility, refund amounts, and timelines are governed by the individual refund policies of the respective hotels or property partners.

Refunds are not guaranteed and are subject to the cancellation and refund terms set by the hotel or accommodation provider. Some reservations may be non-refundable, partially refundable, or eligible only for future stay credits instead of monetary refunds.

If you submit a refund request, it will be processed only after approval by the hotel or property partner in accordance with their stated policies. GetHotelzy.com does not have the authority to override or alter refund decisions made by third-party providers.

Refund Eligibility

Refund eligibility depends on factors such as room type, rate plan, booking conditions, promotional offers, and the timing of the cancellation. Some reservations may be subject to cancellation fees or administrative charges as disclosed during the booking process.

Refund Processing Time

Approved refunds are typically issued to the original method of payment. Processing times may vary depending on the hotel, payment method, and financial institution and may take several business days or longer to appear in your account.

GetHotelzy.com is not responsible for delays caused by third-party hotels, banks, or payment processors once a refund has been approved.

Non-Refundable Bookings

Certain room rates, promotional offers, service fees, and add-on services may be non-refundable. These details are clearly displayed during the booking process, and guests are advised to review all terms carefully before completing a reservation.

Refund Requests and Support

To request a refund or check the status of a refund, guests should contact our customer support team. Our representatives will assist in submitting refund requests to the appropriate hotel or accommodation provider and provide updates based on available information.